Volkswagen Group UK's Alison Jones to become Vice-President of the Institute of Customer Service

Volkswagen Group UK's Customer Quality Director, Alison Jones, has accepted the prestigious role of Vice-President for the Institute of Customer Service. This honorary position is offered to a small number of UK business leaders based on their commitment, skills
and approach to customer service and quality. Alison becomes the only Vice-President to represent the automotive business at the ICS.

The Institute of Customer Service is the professional body for customer service and was founded in 1997 with the main purpose of improving customer service performance and professionalism. The Institute has more than 400 organisational members from the private, public and third sectors, as well as over 3,000 individual memberships. Organisational members include household names such as Marks and Spencer, Asda, Waitrose, Costa Coffee and Boots.

As a Vice-President, Alison will contribute to the strategic development of the Institute, and represent the Institute at industry forums. She will also take part in cross-sector roundtable events and networking with key senior colleagues from other industries, to develop new ways of working and share best practice.

"I am very proud to have been asked, both personally and for our organisation. I believe we will learn a great many things through this appointment that we can put into practice across our business," said Alison.

Jo Caulson, Chief Executive of the ICS added, "I am delighted that Alison has agreed to become a Vice-President of the Institute. Her experience and insight will be a great asset to the Institute, especially in strengthening relationships and profile in the automotive sector."

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